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FAQ's

What info do I need in order to claim?

In order to make a claim you will generally need the following information:

  • Airline
  • Flight date
  • Route - e.g. Manchester -> Malaga

Take a look at our help page here for idea's to help locate your flight info.

How much does your service cost?

Air Delay operates on a 'no-win, no-fee' basis. If we are successful in obtaining compensation on your behalf from an airline then the fee is 25%+VAT of the total amount awarded. However, there is no fee to pay if we are unsuccessful with your claim.

How long do I have in order to claim?

In England, Wales & Northern Ireland, the time limit is 6 years from the date of the flight (In Scotland the time limit is 5 years). It is actually possible to make a complaint on cases going back to 2005 when the rules first came into force. However if older cases (2005-2008) are rejected by the airline and the regulator then we are unable to take them to court due to the statute of limitations. It may still be worth looking at pre-2008 cases but it can be more difficult to obtain a successful outcome.

How long does it take to claim?

It will often depend on the airline dealing with your claim and how many claims they are currently processing. Some settle claims very quickly while others take a bit longer, but a timeframe of 9-12 weeks is typical from issuing the initial complaint to receiving your payment.

Will I be kept up to date with the status of my claim?

Yes, we will always keep you up to date with any developments during the process of your claim, usually via email. If you have any questions or would like to know the status of your claim then you can contact us at any time.

The airline has already rejected my claim. Can you still help?

Yes. Some airlines may reject claims in the first instance in the hope that the claimant will not pursue the matter. We can take the next step on your behalf, of course still on the same no-win, no-fee basis as if you had submitted the claim to us in the first place.

How will my compensation be paid?

In most cases the airline will pay the compensation to us, from which we will deduct our fee and pay the remainder into a bank account of your choosing. We can also pay by cheque if this is preferred.

What are the criteria for being able to claim?

In order to have a chance of a successful claim then the following criteria must all be met:

  1. The flight must depart from an EU airport. OR a flight from an EU based carrier lands at an EU airport
  2. The flight must have been within the last 6 years
  3. The delay must be over 3 hours

Do I have to accept flight vouchers or airmiles if these are offered by the airline?

No. Some airlines may try to offer this as it works out cheaper for them. You are entitled to compensation in cash and don’t have to accept these.

How much compensation could I be due?

EC Regulation 261/2004 states that for any flights which arrive at their destination over 3 hours late, the following compensation will be due:

Delay Distance Compensation
3 Hours+ Up to 1500 km €250
3 Hours+ 1500km to 3500km €400
3-4 Hours Over 3500 km €300
4 Hours+ Over 3500 km €600

Please note: Payment amounts are calculated in Euro's as we claim compensation under an EU Law. However when paid, the above amount will be converted to Sterling.

If you have any questions regarding our FAQ's please contact us at help@airdelay.co.uk