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Had a flight delay with Thomas Cook Airlines?

If you have had a flight with Thomas Cook Airlines of over 3 hours within the last 6 years, then you could be entitled to compensation of up to €600 per passenger!

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Mrs Smith and friends were delayed for 17 hours with Thomas Cook Airlines and received €2400 compensation!

Route: Menorca Airport (MAH) - Newcastle Int. (NCL)

Flight No: TCX6219

Flight Date: 17/05/2013

Flight Distance: 1743km

After spending a holiday in Menorca with 5 friends we returned to the airport to travel home, but after checking in our bags in and after going through security we were disappointed to see on the information screen that the flight was delayed for 4 hours.

We went and found a Thomas Cook rep and were told that that our plane which was meant to be travelling from Scotland to pick us up but had to be diverted to Bristol.

After waiting around in the airport for almost 4 hours we went back and spoke with the rep again. We were told this time that it had now the we would be delayed a further 4 hours as plane had been diverted again to Ireland and then had to go back to Scotland because the pilot had now exceeded his hours!

This was quite distressing to hear as I am disabled and waiting around for 4 hours had already been quite hard on me physically, and the idea of having to wait for a further 4 hours was not something I relished.

We were given €10 in food/drink vouchers which wouldn’t have bought much for an 8 hour wait at airport prices but to be fair to Thomas Cook staff they did actually gave us more than this.

I had previously tried to claim compensation for this delay with another company but the claim never seemed to go anywhere. After seeing Air Delay’s advert online, I figured I had nothing to lose so just filled out the form online which only took a few minutes.

One of their advisors then contacted me shortly afterwards to confirm details of the delay if I was travelling alone as I hadn’t initially given my friends names when I signed up initially. I was delighted to hear only a couple of weeks after signing up that the claim had been successful and they would be sending all six of us a cheque!

I found dealing with Air Delay very easy and am especially pleased with the experience considering the other company I tried did not produce any results. I would have no issues recommending Air Delay to my friends and family.

I am a member of the refugee aid network and myself and another passenger have actually donated our whole compensation payment to the charity, with the money going to pay for emergency supplies in Syria.

Info on Thomas Cook Airlines

Year Founded: 2003
EU Based?

Recent claims

Below is a small sample of delayed flights with Thomas Cook Airlines which our client's have submitted to us in order to investigate whether compensation is due:

Flight Number: Departure Date: Start Airport: Destination:
TCX3219 05/09/2014 Heraklion, Crete (HER) Glasgow Int. (GLA)
TCX3218 27/06/2014 Glasgow GLA Nikos Kazantzakis Heraklion HER
TCX1047 03/01/2015 Innsbruck (INN) London Gatwick (LGW)
TCX694 10/08/2011 Glasgow Int. (GLA) Vancouver Int. (YVR)
TCX935 22/04/2010 Belfast Intl BFS Dalaman DLM